FREQUENTLY ASKED QUESTIONS

How do I make a reservation?

You can either process your reservation request online via our reservation system, directly by E-Mail or phone. The individual restaurant manager will inform you of the final availability.

Please note that the restaurant will keep your reservation for additional 15 minutes after stated arrival time only and cannot grant the table availability afterwards. Cancellations, late arrival or change of number of guests are to be announced minimum 90 minutes prior to booking time.

Please note, that the restaurant might require a reservation deposit or payment card guarantee, especially for larger groups or special events. This request will be addressed directly at these occurring events.

Do you have a dress code?

We do not have a formal dress code and welcome our guests in whatever attire they feel most comfortable in, while the majority of our guests are generally dressed in casual or smart casual.

Do you have highchairs for my children?

Highchairs are available for children and we do not require pre-announcement on accommodation of children.

Do you have vegetarian meal options?

As a steakhouse our main focus is of course on our meat, but we do have vegetarian options in the starters, salads, pasta and side dishes. Please have a look at our menus and we are certain you will find something.

What are your opening hours and how about parking, or arrival by public transportation?

Our opening hours vary on city and location. Please click on the category “Locations”, choose your desired restaurant and find all details on area, restaurant, opening hours, menu as well as parking and public transport.

Can I bring my own cake for my celebration?

We are happy to support your celebration at our restaurant and store your own cake until serving. Please inform the restaurant in advance.

Do you have VIP rooms?

Depending on the location, we offer fully private room and semi-private corners for a certain number of guests. Please contact the restaurant directly for specific requests and further information.

Can I purchase vouchers from your restaurant and how do I redeem them?

We are offering gift certificates for easy purchase directly at the restaurant. If you are holding a voucher which you would like to redeem after dining, please inform our staff when requesting the bill, in order for us to offset it during check the out process.

Do you have free Wifi?

All our restaurants offer free Wifi, please ask our employees for the dedicated password.

Can you accommodate private/corporate events?

Our restaurant allows separate areas or floor exclusivity for your private or corporate events. If you wish to have a more casual pass around food and drink service or a sit-down dinner, with your group, please feel free to contact us with your specific request.

Are your meat products Halal certified?

All our meat products are Halal certified – The Arabic word ‚Halal’ means ‚permissable’ or ‚lawful’ and in the case of food, the Halal certificate ensures that the meat complies with the religious ritual, observance and is allowed to be eaten according to the Islamic Shari law.

Do you have corkage fee?

Depending on the country, a corkage fee is charged if you bring your own wine, spirits or Champagne. In Slovakia, 40 € applied to Spirit and Champagne, 20 € applied to Wine. In Czech Republic, corkage is charged at 500 Kč for wine and 1.000 Kč for Spirit and Champagne.

Can you issue an invoice on my company?

If you require a company invoice, please provide the full company details to the cashier at payment request.

What are your payment options?

Our restaurants accept cash payments, website payments as well as payments by credit cards. Available payment by website in Slovakia is UpDéjeuner and by card is JCB card. Available payments by credit card in Czech Republic are JCB card, MasterCard, Visa Card, American Express and Discover Network.